Shipping Policy

Standard shipping is always free for orders above $49 within the continental US．

For orders below $49, there is a $5.99 standard shipping fee.

We also offer faster shipping services, with delivery as fast as 2 days. Please note that all orders will take 1-3 business days processing time prior to shipment.

Yes, our standard shipping policy includes free shipping for orders over $49 to every state, including Alaska and Hawaii, and also Puerto Rico, Guam, US Virgin Islands.

For orders under $49, a nominal fee of $5.99 applies to shipments headed to these states.

Orders are shipped within 1-3 business of when you placed the order. For free standard shipping, orders are expected to arrive within 3-7 business days. We also offer faster shipping services, with delivery as fast as 2 days.

As soon as your order is shipped, we will email you a shipping confirmation with your tracking number. Please note that it often takes carriers 24-72 hours to update the tracking information in their system.

Yes, we can ship to APO/FPO addresses through standard shipping.

Shipping occurs during normal business days (Monday - Friday), excluding postal holidays. Please note, express and overnight orders cannot ship to PO Boxes, as they are fulfilled by FedEx.

Most of our families are not always at home to receive their packages, so we do not require a signature for delivery. If you live in an area with porch pirates, we strongly recommend calling local carrier once you get your tracking number, and requesting to have your package held at a local office for pick up. We are not responsible for stolen packages once local carrier has marked your package as delivered.

Can't reach the carrier? Contact us for help.

Our main warehouse is located in the United States, we have partnered with warehouses in Japan, Germany, and the United Kingdom. These locations help us ensure faster delivery times to our global customers.

Stay tuned for future availability in other countries.

Absolutely! We are pleased to offer free standard shipping on all international orders exceeding $39, mirroring our policy within the continental US.

For orders below this amount, a nominal standard shipping fee of $4.99will be applied.

We cover all taxes, duties, and brokerage fees, so you can enjoy a seamless shopping experience without worrying about additional costs upon delivery.

The average delivery time for international orders is typically between 4-8 business days. However, thanks to our international warehouses located in Japan, Germany, and the United Kingdom, your order may arrive even faster.

These strategic locations allow us to expedite shipping and reduce delivery times, ensuring that you receive your package promptly.

We understand that dealing with international taxes, duties, and brokerage fees can be a concern for our customers. That's why we've streamlined the process to ensure a hassle-free shopping experience. When you shop with us, we take full responsibility for these costs.

• No Hidden Fees: The price you see at checkout is the final price. There are no unexpected charges.
  
• Seamless Delivery: Our team works diligently to handle all the necessary paperwork and payments for international fees. This means your order will arrive without any delays or additional payment requests.
  
• Peace of Mind: You can shop with confidence, knowing that the total amount paid during checkout is all-inclusive. There will be no post-purchase notifications asking for tax or duty payments

We're committed to providing transparent pricing and ensuring that your international shopping experience is as smooth and enjoyable as possible. If you have any further questions, our customer service team is always here to help.

Our international warehouses are strategically located to dispatch orders more efficiently. This means that, depending on your location, you may receive your order faster than the average delivery time.

We're happy to help with shipping address changes as long as your order hasn't shipped yet!

Once your order has reached our warehouse, we will not be able to cancel or edit it due to system limitations.

Please fill out our Contact Form using the Shipping Address Changes option.

We understand there may be situations where you need to cancel or edit your order. While we will always do our best to accommodate your needs, our orders do move through the fulfillment center pretty quickly.

Once your order has reached our warehouse, we will not be able to cancel or edit it due to system limitations.

If we are not able to cancel or edit your order and you would like a different size, color, or style, we are happy to help you process an exchange or return within 30 days for any unworn product! Simply reach out to us at support@toetots.com.

Absolutely. Our payment gateways comply with the standards set by the Payment Card Industry Data Security Standard (PCI-DSS). This standard is managed by the PCI Security Standards Council, which is a joint effort of major credit card brands including Visa, Master Card, American Express, and Discover. Adherence to these standards ensures that your payment information is handled securely and responsibly.

We prioritize the security of your personal information. Here are the measures we take:

• Compliance with Regulations: We adhere to strict data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA).
• Secure Payment Processing: All direct payment gateways follow the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express, and Discover.
• Data Security Practices: Our data security plan is built on key principles recommended by the Federal Trade Commission (FTC), such as taking stock of personal information, keeping only what is necessary, protecting the information, and properly disposing of what we no longer need.
• Ongoing Monitoring: We continuously monitor our systems for vulnerabilities and work with cybersecurity experts to keep our website and your data safe.

Yes, you can easily track your order. Once your order is shipped, we will send you an email with a tracking number. Additionally, you can track your package here.

We also offer faster shipping services, with delivery as fast as 2 days. Please note that all orders will take 1-3 business days processing time prior to shipment. Please allow 1-2 business days in processing time in addition to the 2 business days in transit.

Expedited shipping does not include Saturday delivery.

Still want to expedite? Contact us to upgrade your shipping service

Not quite right? If needed, you have 30 days to return or exchange unworn, unwashed shoes(excluding shipping fees). Learn more Refund policy

If you believe you have received a damaged or defective product, do not initiate a return. Please reach out to us at support@toetots.com.

Once we receive and process your return, refunds typically take between 5-10 business days to be credited back to your original payment method. Please note that processing times can vary depending on your bank or credit card company.

We want you to be completely satisfied with your purchase. If you need to exchange an item, please contact us within 30 days of your order date.

Please ensure that the items are returned in their original condition, with all tags attached and in their original packaging. For more details, visit our exchange policy page or contact our customer support.

If you have received a damaged or incorrect item, contact our customer support team at support@toetots.com with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.